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How we keep Sharesies safe

From the team

See what’s behind our approach to security and get some tips on things you can do to help keep your Sharesies account safe.

  • Pia Lange

    Acting Information Security Manager

A pink wooden door secured by two silver padlocks.

Security is for everyone

We might not like to think about it, but cybercriminals are out there, and they tend to go where the money is. That makes banking and investment platforms popular targets for hackers and scammers. We make it our priority to stay ahead of security risks. Cybersecurity might seem pretty technical, but for us, it’s all about people.

We reckon everyone deserves a secure place to grow their wealth. As a Sharesies investor, we want you to be protected no matter how much you’ve invested, how savvy you are to the latest scams, or how fancy your phone is. Everyone’s security needs are different, so we spend time thinking about things that could go wrong and put measures in place to protect you.

Layers of protection

Cybersecurity would be easier if there was a switch we could flip to make things ‘secure’. But in reality, top-notch security involves a lot of moving parts—some technical, some not. 

These examples are a small part of what forms a robust Sharesies security net:

  • our layered architecture provides defence in depth, from ensuring the Sharesies app is regularly tested for security flaws, to locking down the infrastructure that holds your information and the devices we use to do our work

  • we protect all data end-to-end and store it with industry-standard TLS (Transport Layer Security) and AES-256 encryption

  • we monitor for anything suspicious and have processes in place to shut threats down before people are impacted

  • we constantly review our security controls and look to continuously strengthen our security posture.

Most of this stuff happens in the background, but if you’re curious, you can learn more about it in our help centre

Your security checklist 

We also have some tips to help you keep the security of your Sharesies account up to scratch.

  • Use a password that's long, hard to guess, and most importantly, one you haven't used anywhere else.

  • Enable two-factor authentication (2FA)—2FA makes it much harder for people to get into your account, even if they get your password.

  • Enable face or fingerprint recognition, or a PIN, on the mobile app—it also means you won’t have to enter your password and 2FA codes as often—win-win!

  • Don’t share your password with others—sadly, account breaches can come from someone you know and trust.

  • Keep your personal details up-to-date so you’re alerted about account activity that could be suspicious.

  • Be mindful of scams asking for your login info or offering unsolicited investment advice, especially on social media—check that any comms from Sharesies are from our official social media accounts or emails.

Wrap up

The tips above work together with our efforts behind the scenes to form a strong network of protections that help to increase your account's security. We’ll continue to work hard to make Sharesies a trustworthy and lovable place to develop your wealth.  

Have questions or concerns? Let us know at We're always happy to help.

Ok, now for the legal bit

Investing involves risk. You aren’t guaranteed to make money, and you might lose the money you start with. We don’t provide personalised advice or recommendations. Any information we provide is general only and current at the time written. You should consider seeking independent legal, financial, taxation or other advice when considering whether an investment is appropriate for your objectives, financial situation or needs.

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