Your information will be collected by Sharesies Limited and/or Sharesies Investment Management Limited and held by:
Sharesies Limited, Floor 6, 111 Customhouse Quay, Wellington Central.
What information we can collect about you
We collect information you give us
When you create your Account, use our websites or services or register your interest for research or feature releases, we may collect information from you, such as: your name, birth date, email, phone number, address, photo ID, payment information, tax details, account preferences, voice recordings of enquiries you may make and feedback on our services.
You are not required to provide us with your information. However, if you don't, or we can't otherwise collect your information, it may affect our ability to provide our services to you.
We collect information created when you use our services
We may collect information about you when you use our services, such as the details of your Orders, Investment records, instructions from you and information about how you interact with our services.
We collect information from third parties
We may collect information about you from third parties, for example from service providers that help us to verify your identity, or make or receive payments from you, or to provide marketing services. We may also collect information about you from publicly available sources.
We may use an electronic verification service (including a credit reference agency) to confirm your identity and the identity of anyone else providing or receiving money for you. By using our services, you consent to this and confirm that you have the consent of any person providing or receiving money for you.
How we can use your information
We can use your information to provide our services
We use your information to provide, personalise, and improve our services. For example, we may use your information to create and update your Account, verify your identity, process transactions, including trading, withdrawals and payments, resolve operational problems, tailor investment opportunities provided to you and carry out testing and research.
If you give information to one Sharesies Group Limited subsidiary, that information can be shared with and used by another Sharesies Group Limited subsidiary.
We can use your information to keep things safe, secure and legal
We may use your information to detect, prevent, and protect against fraud and crime and to comply with the Law.
We can use your information for customer support
We may use your information to communicate with you to provide and improve our customer support and resolve disputes.
We can use your information for research and development
We can use your information to test, research, analyse, and develop our service to make it better and safer to use. We may use your information to create our own market data and for making comments about the market. We may use your information to obtain your feedback through a third party.
We can use your information to promote Sharesies and other stuff we think you’ll like
We can use your information to send you emails, text messages, ads, and other content about our service or the services of entities we partner with.
Who we can share your information with
We may share your information with third parties, such as:
subsidiaries of Sharesies Group Limited;
investment providers, for example listed companies and managed fund providers
the Exchanges that you invest through
third parties that help us to carry out the service (for example, to verify your identity, complete credit checks, or process transactions);
software-as-a-service providers that we use to provide the service (for example, our customer messaging service provider);
data analytics or research partners;
third parties that help us to enhance the safety and security of the Service;
where required, local and international regulators (for example, the Financial Markets Authority);
third party providers (such as Google, Facebook and programmatic display) for marketing purposes; and
our consultants, lawyers, accountants, insurers, and professional advisors.
Some of these service providers, subsidiaries and business partners are located outside of New Zealand and may not be subject to New Zealand privacy laws. However, we take such steps as are reasonable in the circumstances to confirm that those organisations are required to protect the information in a way that, overall, provides comparable safeguards to those under the Privacy Act. By using our services and otherwise providing us with your information, you authorise such disclosure.
We may also share your information if we believe it’s allowed by Law or is appropriate due to fraud, security, or similar concerns. If you use another person’s credit card, payment or other information, we may share your information with that person.
We may share your information if we sell to, or merge some or all of our business or assets with, another company.
We can also use and share your information in other ways if you give your consent.
We can use and share information that does not identify you for any purpose.
A note on cookies and similar tech
Cookies and other similar technology are used to remember your browser or device during and between website or app visits. Our service may include cookies and other tech with a similar purpose. We can use this technology to do things, such as remember your preferences and settings, improve security, analyse traffic and trends, and measure the effectiveness and popularity of features or marketing.
This technology is linked to your browser or device and usually it doesn’t identify you. The sort of information collected includes your device type, date and time of use, referring website, IP address, and advertising identifiers. We may link this information to other information we collect about you.
Retaining and deleting your information
We may keep your information:
for as long as you have an Account;
for a minimum of seven years (after your Account is closed) to comply with regulatory, tax, insurance, and other requirements;
for an indefinite time if we believe necessary, for example for fraud prevention, safety, and security.
We’re committed to keeping your information safe and secure
We continuously implement and update security measures to help protect your information. However, despite all of our measures, we can’t guarantee the security of the transmission or storage of your information.
Your rights regarding your information
withdraw any consents given in relation to the handling by us of your information;
request access to your information (we may charge a fee); or
request that we correct information that is inaccurate or out of date by contacting us through the Platform
Where you request correction of your information, we will take reasonable steps, consistent with our obligations under the Privacy Act, to correct or update that information
If at any time you no longer wish to receive any additional marketing emails from us or our business partners, or do not want your information disclosed for direct marketing purposes, you can change your notification permissions in the app by clicking Account > Notifications and saving your changes or you can opt out using the unsubscribe function in any electronic marketing communications sent from us or our business partners.
Our service may contain links to third-party websites. Our terms don't apply to any third-party websites. We take no responsibility for the content, operation, or privacy practices of other websites.
Attention: The Privacy Officer
If you have concerns that we have not met our obligations to you as required by the Privacy Act, you may contact us and make a complaint at the address and/or email listed above.
More information about your rights and our obligations in respect to privacy and information on making a privacy complaint are available from the Office of the Privacy Commissioner at: